Terms of Business for Online Sales of Services

1. INTRODUCTION

www.ukalpacavet.com and www.thealpacavet.com (“site”) are owned and operated by Camelid

Veterinary Services Ltd, trading as The Alpaca Vet, a company registered in England and wales under

company number 08682659 and with our registered office at The Old Barracks, Goring Heath, Reading,

RG8 7RU,UK; business address at The Old Barracks, Goring Heath, Reading, RG8 7RU, UK; and VAT

number is GB 205 0347 55.

Please read these terms and conditions carefully before placing an order. By purchasing services on this

Site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these

terms and conditions, please do not purchase services from this Site.

2. CHANGES TO TERMS

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and

conditions at any time and each such change shall be effective immediately upon posting.

Please check these terms and conditions periodically for changes.

Your continued use of this Site and purchase of services on this Site following the posting of changes to

these terms and conditions will mean you accept those changes. Please check the terms before every

purchase.

If the revised terms apply to any existing provision of services, we will notify you of the changes.

3. PRIVACY POLICY AND ACCEPTABLE USE POLICY

Registration and other information provided by you is subject to our Privacy Policy and shall only be

used in accordance with it. For more information, please go to our Privacy Policy at

https://www.ukalpacavet.com/privacy-policy/.

4. AGE RESTRICTION

You shall not purchase any services from our Site if you are below the age of 18 years old because under

this age, you do not have legal capacity to enter into a contract.

5. ACCEPTANCE OF ORDER

5.1 These Terms will become binding on you and us and a Contract will come into effect between

you and us only upon our written acceptance of the order issued to you by email (Email

Confirmation) or when we contact you to tell you that we are able to provide the services or

products to you. We are not bound by the order unless we accept it in writing.

5.2 If there is any conflict between these Terms and any term of the order, the order will take

priority.

6. ENTIRE AGREEMENT

These Terms and the Privacy Policy constitute the entire agreement between you and us and

supersedes all previous agreements, promises, assurances, warranties, representations and

understandings between us, whether written or oral, relating to its subject matter.

7. REPRESENTATIONS

7.1 You acknowledge and agree that by entering into this Contract with us you do not rely on any

statement, representation, assurance or warranty (whether made innocently or negligently)

that is not set out in these Terms or the Privacy Policy.

7.2 You shall not have any claim for innocent or negligent misrepresentation against us based on

any statement in this Contract.

7.3 Except as expressly stated in these Terms, we do not give any representation, warranties or

undertakings in relation to the services. Any representation, condition or warranty which

might be implied or incorporated into these Terms by statute, common law or otherwise is

excluded to the fullest extent permitted by law.

8. PROVISION OF SERVICES

8.1 We will supply the services to you from the date set out in the order for the period set out in

the order.

8.2 We will make every effort to provide the services on time. However, there may be delays due

to an Event Outside Our Control. See clause 13 below for our responsibilities when an Event

Outside Our Control happens.

8.3 We will need certain information from you that is necessary for us to provide the services, for

example, if you wish us to help you with designing a herd health plan, we will need information

about the animals and facilities on your farm. We will contact you in writing about this. If you

do not, after being asked by us, provide us with this information, or you provide us with

incomplete or incorrect information, we may suspend the services by giving you written

notice. We will not be liable for any delay or non-performance where you have not provided

this information to us after we have asked. If we suspend the services under this clause 8.3,

you do not have to pay for the services while they are suspended, but this does not affect your

obligation to pay any invoices we have already sent you.

8.4 We may have to suspend the services if we have to deal with technical problems, or to make

improvements agreed between you and us in writing to the services. We will contact you to

let you know in advance where this occurs, unless the problem is urgent or an emergency. You

do not have to pay for the services while they are suspended under this clause 8.4 but this

does not affect your obligation to pay for any invoices we have already sent you.

8.5 If you do not pay us for the services when you are supposed to, we may suspend the services

with immediate effect until you have paid us the outstanding amounts (except where you

validly dispute an invoice). We will contact you to tell you this. This does not affect our right

to charge you interest.

8.6 If we supply a product to you as part of the services (such as a report, a CD, a DVD, an e-book

or any other form of digital content or any other type of product whatsoever), we will own the

drawings or illustrations we make in connection with the product for you.

9. IF THERE IS A PROBLEM WITH THE SERVICES

9.1 In the unlikely event that you are not happy with the services:

a) please contact us and tell us as soon as reasonably possible;

b) please give us a reasonable opportunity to repair or fix any defect; and

c) we will use every effort to solve the problem within 7 days.

9.2 As a consumer, you have legal rights in relation to services not carried out with reasonable skill

and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or

Trading Standards office. Nothing in these Terms will affect these legal rights.

9.3 Before we begin to provide the services, the following will apply if you are buying as a

consumer, in accordance with the Consumer Contract Regulations 2013, namely that you are

purchasing the services wholly or mainly for a purpose outside of a trade, business, craft or

profession. If you are not buying as a consumer, then the following does not apply. You have

the following rights to cancel our services:

a) Subject to clause 9.4 below, you may cancel any order for services at any time within

14 days of the date of our email confirmation of your order by using the Form of

Cancellation FORM OF CANCELLATION. We will confirm your cancellation in writing

to you;

b) if you cancel an Order under clause 9.3 (a) and you have made any payment in

advance for services that have not been provided to you, we will refund these

amounts to you;

c) however, if you cancel an order for services and we have already started providing

the services by that time, you will pay us any costs we have reasonably incurred in

providing part of the services, and this charge will be deducted from any refund that

is due to you or, if no refund is due to you, invoiced to you. We will tell you what

these costs are when you contact us. However, where you have cancelled an order

because of our failure to comply with these Terms (except where we have been

affected by an Event Outside Our Control), you do not have to make any payment

to us.

9.4 If we have completed providing the services, you have no right to cancel, even if this is within

14 days of our email confirmation of your order.

10. TERMINATION

10.1 We may terminate the contract for services at any time with immediate effect by giving you

written notice if:

a) you do not pay us when you are supposed to. This does not affect our right to charge

you interest on late payment; or

b) you break the contract in any other material way and you do not correct or fix the

situation within 14 days of us asking you to in writing.

10.2 You may terminate the contract for services at any time with immediate effect by giving us

written notice if we break the contract in any material way and do not correct or fix the

situation within 14 days of you asking us to in writing.

11. PRICE AND PAYMENT

11.1 Prices of the services are specified on our Site and confirmed on the checkout page. We may

change our prices any time, but that will not affect the prices for confirmed orders.

11.2 Our prices are exclusive of VAT. However, if there is a change in the rate of VAT between the

date of the order and the date of delivery or performance, the rate of VAT that you pay will be

adjusted, unless you have already paid full purchase price prior to the change in the rate of

VAT takes effect.

11.3 Despite our best efforts, there may be incorrect prices on some of the services. If the correct

price is less than a price shown on our site, the lower amount will be charged. If the correct

price is higher than the price specified on our site, we will inform you of this and ask whether

you wish to continue with the order with the actual higher price. If the error in price is obvious,

unmistakeable and mispricing could have been recognised reasonably by you, we will not be

liable to provide the services or products to you at the lower price that was incorrect.

11.4 Payment for services is to be made in advance by credit or debit card [or Paypal] except where

agreed otherwise in writing between us. We accept payment with most credit cards. We also

accept payment by bank transfer. You are responsible for any bank fees charged by your own

bank. Our bank does not charge for accepting payments so if making an international payment,

select the option to pay the bank charges, not share them.

11.5 If you do not make any payment due to us by the due date for payment, we may charge

interest to you on the overdue amount at the rate of 3% a year above the base lending rate of

the Bank of England from time to time. This interest shall accrue on a daily basis from the due

date until the date of actual payment of the overdue amount, whether before or after

judgment. You must pay us interest together with any overdue amount.

12. LIMITATION OF LIABILITY

12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our negligence

or our breach of the Terms, but we are not responsible for any loss or damage that is not

foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if

it was contemplated by you and us at the time we entered into this contract.

12.2 Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

(a) fraud or fraudulent misrepresentation;

(b) death or personal injury caused by our negligence or the negligence of our

employees, agents or subcontractors;

13. CIRCUMSTANCES BEYOND OUR CONTROL

13.1 If there is failure to perform, or delay in performance of any of our obligations under these

Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

13.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control,

including without limitation lock-outs, strikes, or other industrial action by third parties, riots,

civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared

or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic,

earthquake, or other natural disaster, or failure of private or public telecommunications

networks.

13.3 If any Circumstances Beyond Our Control affects the performance of our obligations under

these Terms:

13.4 you will be notified as soon as reasonably possible; and

13.5 the time for performance of our obligations will be extended and our obligations under these

Terms will be suspended for the duration of the Circumstances Beyond Our Control.

13.6 If Circumstances Beyond Our Control occur and continue for more than 30 days and you do

not wish us to provide the services, you may cancel the contract. We may cancel the contract

if the Circumstances Beyond Our Control continues for more than 30 days.

14. NOTICE

14.1 Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post to

Camelid Veterinary Services Ltd (trading as The Alpaca Vet) at The Old Barracks, Goring Heath,

Reading, RG8 7RU, UK and/or [email protected].

14.2 Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you

provided us with on the order.

15. MISCELLANEOUS

15.1 We may assign our rights and obligations under these Terms to any another person. If there is

any such assignment of rights and obligation, we will inform you in writing or by email.

15.2 You cannot transfer your rights and obligations under these Terms to any another person

without our written approval.

15.3 This contract is only between you and us. No other third person shall have any rights to enforce

any terms.

15.4 Each paragraph of these Terms are separate and distinct form other. If any court or relevant

authority determines any clauses of these Terms is unlawful, then such determination will not

affect other clauses and all other remaining clauses will remain in effect and full force.

15.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce

our rights against you, or delay in doing so, does not mean that our rights against you have

been waived and does not mean that you need not comply with those obligations. Any waiver

by us of your default will be only in writing, and it does not mean that we will waive any of

your future defaults.

15.6 English law governs these Terms and contract between you and us. English courts will have

jurisdiction on any dispute that may arise out of this Terms or contract between you and us.

16. CONTACT US

16.1 For any questions or queries you can contact us at +44 (0) 1491 680313 or e-mail us at

[email protected]